ATTN HOMEOWNERS & CONTRACTORS:
During your design stage, ensure you incorporate Duke utility requirements into your plan – before Plan Review. For example, Duke Energy may require:
- Permanent stairs.
- A landing or platform at the meter (3’ x 5’).
- Safe access for meter replacement and emergency disconnects.
These requirements may lead to stair and landing encroachments.
Here are the best contacts for Duke requirement questions:
- Builder/Developer Line (Best for design and construction questions)
- 866-372-4663
- Monday–Friday, 7:00 a.m.–6:00 p.m.
- They can connect you with the local engineering representative for your project or municipality.
- General Customer Service
- 800-700-8744
- Ask to be transferred to Builder Services, New Construction, or Distribution Engineering if your question concerns meter placement on elevated homes.
- Builder Portal
- You can also submit design questions and service requests through the Builder Portal. It is intended for contractors, builders, and developers working on new construction or substantial renovations.
Download PDF: Duke Energy Service Requirements on New Builds and Elevated Homes